At MR BUTTON, we strive to ensure you love every purchase you make. Our Returns & Exchange Policy is designed to be simple, transparent, and hassle-free, making it easy for you to request a return & exchange.

1. Return & Exchange Window

• Hassle-free returns and exchanges are available within 7 days of delivery, subject to product eligibility and promotion conditions.

• Items must be unused, unwashed, and returned in their original packaging with tags intact

2. Refunds & Store Credit

• Prepaid Orders: Refunds will be processed back to the original payment method.

• Cash on Delivery (COD) Orders: Refunds will be issued as store credit only ( sent to your email id)

         Reimbursement

•  Refunds to the original payment method will have a reverse shipment fee of up to ₹250 deducted. Opting for store credit will entitle you to the full order value, with no deduction.

3. Defective / Incorrect / Damaged Items

• Any defective, damaged, or incorrectly delivered item must be reported to us within 24 hours of delivery for a quick resolution.
  Important: Please make a unboxing video. It’s required for any claims related to defects, damage, or item mismatches. Claims without a video won’t be accepted.
  

4. Non-returnable Products

• Products purchased during special promotions or clearance sales (Flat 60% off or more) are not eligible for returns/exchange. 

5. Return Shipping Charges

• For returns, a reverse shipment fee of up to ₹250 is applicable and will be deducted from the refund.

• Exchanges are usually processed free of cost unless stated otherwise during the promotion.

7. Processing Time

• Refunds and store credit will be processed within 7 to 10 business days from the date the product is received at our warehouse.