FAQ’S

Cancellation and Replacement

Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then credit coupon is initiated after your confirmation.

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the new order confirmation.

Yes, You can surely replace the order. For replacement, you can create Replacement request or drop us a mail at wizards@mrbutton.in

Delivery is usually safe, but, if you receive a damaged product you can return it. To avoid any hassle, go through the following steps:

*On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. If you are concerned, don’t open the product yourself. Drop a mail wizards@mrbutton.in for further assistance.*In case you have opened the product and received a damaged/defective, the wizards should be notified within 24 hours of receipt at wizards@mrbutton.in along with snap shot of the product.

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or write us at wizards@mrbutton.in.

Top Queries

Yes, there are charges for any order below Rs 999/- which is Rs 99/-.

*Shipping Charges are Non Refundable

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request on wizards@mrbutton.in within 24 hours of receiving the product.

Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. Click on TRACK ORDER to get real time status of your order.

Delivery is usually safe, but, if you receive a damaged product you can return it. To avoid any hassle, go through the following steps:

*On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. If you are concerned, don’t open the product yourself. Drop a mail wizards@mrbutton.in for further assistance.*In case you have opened the product and received a damaged/defective, the wizards should be notified within 24 hours of receipt at wizards@mrbutton.in along with snap shot of the product.

We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern within 24 hours of receiving order by dropping a mail on wizards@mrbutton.in

My Account, Login and Alerts

Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise.

No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.

You are not required to register yourself to shop on mrbutton. You can login as guest and can have seamless shopping experience. However, Creating an account on mrbutton.in is beneficial in many ways. You will have access to:

My Orders- Quickly and easily manage your orders such as View Details, Track etc.My Info – One time creation of all your personal infoMy Address – You can set billing and shipping addressMy Coupons – View all your current couponsYou will also be eligible to receive ongoing discounts and offers.

Order Tracking

Order verification is done by mrbutton.in for all cash on delivery orders. It is a backend process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer.

Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also check the current status of your order, just click on TRACK ORDER to get real time status of your order.

We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern within 24 hours of receiving order by dropping a mail on wizards@mrbutton.in

Yes, we do have a Rs 99/- Shipping Charge, However you need not pay for any delivery for any order above Rs 999/-
*Shipping Charges are Non Refundable

You can check the current status of your order, just click on TRACK ORDER to get real time status of your order.

Payments

No. We only accept cash for COD orders.

All Cash on Delivery orders will be processed after confirming the order with the customer.

Yes, you can place online orders.

Return

Ofcourse! mrbutton.in has “Customer first Policy”. Report your concern by getting in touch at wizards@mrbutton.in. Once the product passes the quality check, we would initiate the replacement/credits as per your choice.

To return an order, click here.The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice. Worn or damaged products will not be accepted.Once the return request is created, we will ensure that the return is processed as soon as possible.

Shipping and Delivery

Uh-oh! As of now we do not ship internationally.

We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern within 24 hours of receiving order by dropping a mail on wizards@mrbutton.in

To ensure smooth & safe delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the delivery details via e-mail/SMS.Courier partner is selected based on their serviceability in a particular pin code.Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

Yes, there are charges for any order below Rs 999/- which is Rs 99/-.

*Shipping Charges are Non Refundable

All items are carefully & safely packed and sealed to ensure that they are not damaged enroute. Our delivery partners are trained to handle your precious cargo with extreme care.

Support

We do not offer call support.

For any assistance or help reach us at wizards@mrbutton.in or connect with us over live chat.

For any assistance or help reach us at wizards@mrbutton.in or connect with us over live chat.